Effective Date: January 1, 2026

1. Introduction

Welcome to CISKO NEW MATERIAL (hereinafter referred to as “Company”, “we”, “us” or “our”). We value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pp-pei.com), use our services, or communicate with us (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy and our Terms & Conditions. If you do not agree, please do not use our Services.

2. Information We Collect

When you use our Services, we may collect the following categories of information:

a. Personal and Business Information

• Name, email address, phone number, WhatsApp/WeChat contact
• Company name, VAT/Tax ID (if provided), business address
• Payment and billing information (bank account details, wire transfer references)

b. Technical and Usage Information

• IP address, browser type, operating system, device identifiers
• Pages visited, time spent on our website, referring URLs

c. Information You Provide Voluntarily

• Inquiries submitted via contact forms, email (e.g., info@pp-pei.com)
• Feedback, product review comments, or uploaded documents (e.g., TDS requests)

d. Information from Third Parties

• Logistics partners (shipping addresses, customs contact details)
• Payment processors (transaction status, no full credit card numbers are stored by us)

3. How We Use Your Information

We use the collected information to:

• Provide, improve, and personalize our Services (product quotations, order processing)
• Process transactions, arrange logistics (DHL, FedEx, UPS, sea/air freight), and manage deliveries
• Communicate with you regarding orders, technical support, or service updates
• Send you product announcements, technical bulletins, or promotional offers (you may opt out)
• Detect, prevent, and investigate fraud, security breaches, or other unauthorized activities
• Comply with legal obligations (e.g., export controls, tax regulations) and enforce our Terms

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third parties that assist our business operations, such as logistics carriers, payment gateways, IT hosting providers, and customs brokers.
• Legal Compliance: When required by applicable law, regulation, legal process, or governmental request (including customs and tax authorities in China or destination countries).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• With Your Consent: Any other case where you have explicitly agreed to the disclosure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or export compliance records may require retention for up to 7–10 years). After such period, your information will be securely deleted or anonymized.

6. Data Security

We implement industry-standard technical and organizational measures (including encryption, firewalls, and access controls) to protect your information from unauthorized access, loss, or alteration. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we continually strive to protect your data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience (e.g., remember your language preference, shopping cart). You may control or disable cookies through your browser settings; however, doing so may limit certain functionality of our website.

8. Your Rights (Under China’s PIPL and Applicable Laws)

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Withdraw Consent: Withdraw your consent for processing (where processing is based on consent).
• Opt-out of Marketing: Unsubscribe from promotional communications via the link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at: info@pp-pei.com. We may need to verify your identity before processing your request.

9. International Data Transfers

Our business serves customers worldwide. Your information may be transferred to and processed in countries other than your own (e.g., China, where our servers and operations are primarily located, as well as destination countries for shipping). When we transfer data internationally, we take appropriate safeguards to protect your information in accordance with applicable data protection laws, including China’s Personal Information Protection Law (PIPL).

10. Third-Party Links

Our website may contain links to third-party websites or services (e.g., payment gateways, shipping carriers). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

11. Children’s Privacy

Our Services are directed to business entities and professional buyers in the engineering plastics industry. They are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us immediately so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates the latest revision. Any changes will become effective when we post the revised policy on this page. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

CISKO NEW MATERIAL
Email: info@pp-pei.com
Address: Room 1601, Unit 2, Building 1, Wanhui Centre, No.72 GuanZhang Road, Dongguan, Guangdong, China (523000)